Frequent questions
Questions and answers
What guests ask us most often before they arrive.
- Is breakfast included in the room rate?
- It is. Breakfast is served in the restaurant on the ground floor, buffet style, with a wide enough choice for everyone to find something.
- Can I check in early or check out late?
- Early check-in is possible if the room is ready. If it is not, leave your luggage with us and we will call you as soon as the room is free. Late check-out is generally not possible.
- Can I leave my luggage before check-in or after check-out?
- You can, free of charge. We keep your luggage in a secure place until you come back for it.
- Does the building have a lift?
- It does not. The house dates from 1881, and a lift could only be fitted at the cost of the very thing guests come for. Our staff will always help you with your luggage.
- Is the reception open at night?
- Yes, 24 hours a day. A late flight or ferry is no problem — there is no key handover to arrange and no waiting at the door.
- Can I pay by card?
- Yes. We accept Visa, Mastercard and Diners, as well as cash.
- How far are you from the Palace, the beach and the airport?
- Diocletian's Palace is 300 m away, Bačvice beach and the ferry port 400 m each, and the airport 22 km. The Palace and the beach are a five-minute walk.
- How do I get to you from the airport?
- We arrange a private transfer. If one is not available at the time, we will book you an Uber or point you to the bus station, where the airport bus runs from — the station is four hundred metres from the hotel.
- Can I reserve a table at the pizzeria?
- You can, by phone or on WhatsApp. The numbers are on the Contact page.
- Can I order food to take away?
- You can, for collection here. As soon as you order, we will tell you what time the food will be ready.
Can’t find your question? Call us or send an email — the reception is staffed around the clock.